Improved Work Order Management

CityReporter’s innovative work order software with integrated Citizen Engagement portals allow you to efficiently assign, manage and track all requests through a streamlined workflow.

Watch our product video for our external concern portals

Discover the versatility and potential with our citizen engagement platforms

Enhanced Work Order Management

Optimize Communication & Workflow Processes

Experience a seamless work order process that not only enhances documentation and communication but also revolutionizes the way maintenance requests are handled. With CityReporter, you can eliminate misplaced documents, misunderstandings, and costly mistakes caused by human error.

Eliminate the days of tedious paperwork and endless back-and-forth communication. With just a few simple clicks of a button, you can effortlessly assign, organize, and fulfill maintenance requests, saving valuable time and resources. CityReporter’s intuitive interface ensures that no request goes unnoticed, providing you with a streamlined workflow that maximizes productivity.

A city administrator analyzing data on a whiteboard
Innovative Digital Efficiency

Access Anytime, Anywhere

CityReporter’s work order process goes beyond just eliminating errors and improving communication. It empowers you to enhance service excellence by enabling efficient and proactive inspection and maintenance processes. With the aid of our advanced work order dashboard, providing effective data visualization for superior work order management, you can proactively address maintenance needs and mitigate potential issues before they escalate. This approach ensures a safe and well-maintained environment for everyone, contributing to a higher standard of service quality.

CityReporter revolutionizes the way inspections and work orders are conducted by introducing the convenience of smartphones and tablets. By utilizing these mobile devices, the entire process of inspecting and maintaining areas is expedited. For your convenience, no mobile data connection is required for inspections, making it incredibly efficient. Once the reports are filed, they will automatically upload to the cloud as soon as the mobile device regains coverage.

Try CityReporter today and discover the power of efficient and proactive maintenance processes.

A Director of Public Works analyzing work order performance on CityReporter's software

Modernization Made Easy with
Citizen Engagement Portals

Our suite of Citizen Engagement portals are designed to provide seamless and efficient communication through internal and external platforms.

A tablet with multiple engagement portals

External Platforms

By utilizing our array of external portals, you have the flexibility to establish multiple platforms that enable citizens to effortlessly report an array of concerns, incidents, and requests, regardless of their geographical location. The portals are easily integrated into your current website, providing a seamless and efficient transition for users to access additional functionalities or resources. These portals empower users to provide crucial details such as GPS coordinates and attached photos, thereby enhancing the accuracy of their submissions and the overall quality of service.

A tablet with two people transferring information digitally

Internal Platform

Our internal portal focuses on streamlining the interdepartmental work order process. By fostering transparent communication and facilitating collaboration between different departments, we ensure a more efficient response to any maintenance request or concern. This not only saves time but also enables you to address the issues in a more effective and timely manner.

Find out how to effortlessly meet local and national regulatory requirements by using CityReporter.