Increased Record Production & Compliance
Emil Anderson Maintenance started using CityReporter in 2022 for Road Maintenance Management, including Inspection, Asset Tracking, Mapping, and Work Order Management. Since using the software, we have seen a significant increase in overall record production and compliance, as well as an increase in reporting accuracy. Work Order management has been proceeding smoothly with the introduction and implementation of additional features by Noratek…
District Saves Over 50% Of Time on Inspections
…The Citizen Concern Portal has given our public the ability to submit concerns without having to speak with staff, which has been advantageous to both the public and our staff. The public does not have to wait on hold or go through multiple transfers to feel heard. We were amazed that a citizen could report an issue with photos and pinpoint the exact GPS location in a couple of minutes. Then the software immediately notified the appropriate crew by email, and they know exactly where to go, the history of that asset or location, and what to look for when they arrive. Inspections and follow-up maintenance are consistent and more efficient, in fact we have saved over 50% of our time spent on maintenance inspections…
A Necessity in the Industry
Since early 2018, the Township has been using CityReporter to manage inspections of our parks and facilities. Because of the software we have been able to complete and log our inspections in less time and with less effort. Knowing that our facilities and parks are inspected and that we have the backup documentation to provide compliance is something that has made it easier to provide inspection information when needed. With a small crew and growing facilities, this software has become a necessity in the industry…
Enhanced Work Order Management
Optimize Communication & Workflow Processes
Experience a seamless work order process that not only enhances documentation and communication but also revolutionizes the way maintenance requests are handled. With CityReporter, you can eliminate misplaced documents, misunderstandings, and costly mistakes caused by human error.
Eliminate the days of tedious paperwork and endless back-and-forth communication. With just a few simple clicks of a button, you can effortlessly assign, organize, and fulfill maintenance requests, saving valuable time and resources. CityReporter’s intuitive interface ensures that no request goes unnoticed, providing you with a streamlined workflow that maximizes productivity.
Innovative Digital Efficiency
Access Anytime, Anywhere
CityReporter’s work order process goes beyond just eliminating errors and improving communication. It empowers you to enhance service excellence by enabling efficient and proactive inspection and maintenance processes. With the aid of our advanced work order dashboard, providing effective data visualization for superior work order management, you can proactively address maintenance needs and mitigate potential issues before they escalate. This approach ensures a safe and well-maintained environment for everyone, contributing to a higher standard of service quality.
CityReporter revolutionizes the way inspections and work orders are conducted by introducing the convenience of smartphones and tablets. By utilizing these mobile devices, the entire process of inspecting and maintaining areas is expedited. For your convenience, no mobile data connection is required for inspections, making it incredibly efficient. Once the reports are filed, they will automatically upload to the cloud as soon as the mobile device regains coverage.
Try CityReporter today and discover the power of efficient and proactive maintenance processes.
Modernization Made Easy with
Citizen Engagement Portals
Our suite of Citizen Engagement portals are designed to provide seamless and efficient communication through internal and external platforms.
By utilizing our array of external portals, you have the flexibility to establish multiple platforms that enable citizens to effortlessly report an array of concerns, incidents, and requests, regardless of their geographical location. The portals are easily integrated into your current website, providing a seamless and efficient transition for users to access additional functionalities or resources. These portals empower users to provide crucial details such as GPS coordinates and attached photos, thereby enhancing the accuracy of their submissions and the overall quality of service.
Our internal portal focuses on streamlining the interdepartmental work order process. By fostering transparent communication and facilitating collaboration between different departments, we ensure a more efficient response to any maintenance request or concern. This not only saves time but also enables you to address the issues in a more effective and timely manner.